Katy Shop Pro — Guide to the Use of the Application
This guide is published by KATYSHOP.RO LTD (company number 17348937) for information. It forms no part of any contract and confers no right beyond those set out in the Terms of Service, the Conditions of Purchase through the Katy Shop Pro Application and the Privacy Notice, which prevail in the event of any inconsistency. Version: 1.0, 4 October 2026.
1. Installation
1.1 The application is available free of charge on Google Play for Android devices and on the App Store for iPhone devices, under the name Katy Shop Pro.
2. Creation of the account
2.1 The account is created by authentication through a Google account or an Apple account. The Company neither requests nor stores a password.
2.2 Upon first use, the User is required to enter a date of birth. The application refuses any purchase where that date discloses an age below eighteen years, and the date, once entered, cannot be altered.
2.3 The User is requested to complete the delivery address and telephone number, both being required by the carrier for the despatch of goods.
3. The "Live" section
3.1 The "Live" section displays the broadcast of the host in real time, together with the chat. Where no broadcast is in progress, the User may elect to be notified of its commencement by pressing "Anunță-mă" ("Notify me"), subject to the notification permission of the device.
3.2 When the host presents an Item, the Item appears on screen with its price. The first User to press "Îl vreau" ("I want it") secures its reservation, as provided in the Conditions of Purchase.
3.3 Tapping the screen during a broadcast is recorded and contributes to the contest score within the limits stated in the contest rules.
3.4 The share control permits the User to send a link to the broadcast to another person.
4. The chat
4.1 Messages are published under the User's name and, where supplied, profile image. Messages containing prohibited words are blocked automatically and occasion a deduction from the contest score, as described at clause 3.5 of the Privacy Notice.
4.2 By pressing and holding a message, the User may reply to it or report it to the Company for review.
5. The "Auctions" section
5.1 Each Item offered at auction is displayed with the current offer, the minimum price and the time remaining. A bid is placed by selecting one of the proposed increments or by entering another amount. Each bid is binding, and the highest bid at the close reserves the Item to the bidder, as provided in the Conditions of Purchase.
6. The "Radio" section
6.1 The "Radio" section permits the User to listen to the radio station associated with the shop, where available.
7. The "Basket" section
7.1 The Basket displays the reserved Items, the cost of delivery, the total payable and the date by which payment is requested. Payment is made through the payment page presented in the Basket, in accordance with clause 4 of the Conditions of Purchase.
7.2 The order history, the invoices and the tracking number of each consignment are available from the Basket.
8. The contest
8.1 The contest section displays the User's score and position, the leaderboard, in which participants appear by first name and initial only, and the prize of the month. Winners are announced on screen during a broadcast. The applicable rules are published at live.katyshop.cloud/regulament.
9. Deletion of the account
9.1 The User may delete the account at any time without giving reasons, in the Settings section ("Setări" → "Șterge contul"), or without the application at live.katyshop.cloud/stergere-cont. The consequences of deletion are set out at clause 7 of the Privacy Notice. An account with unpaid reserved Items may be deleted only after those Items have been paid for or released. Following deletion, the User should uninstall the application.
9.2 The features of the application are provided uniformly to all Users and are not altered at individual request. A User who does not accept them should cease to use the application, delete the account and uninstall it, as provided at clause 13.5 of the Terms of Service.
10. Assistance
10.1 Requests and complaints are to be submitted by electronic mail to [email protected], so that a clear record is kept; the chat is not a channel for requests. General assistance is also available by WhatsApp at +44 7990 059672.
10.2 The User is responsible for the security of the device on which the application is installed, as provided at clause 4.5 of the Terms of Service.