Contact Information
Details published in accordance with regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002 and section 82 of the Companies Act 2006.
1. The trader
| Trading name | Katy Shop UK |
| Registered company name | KATYSHOP.RO LTD |
| Company registration number | 17348937 (England and Wales) |
| Registered office and geographical address | 57 Prospect Drive, Shirebrook, Mansfield NG20 8BH, England |
| Data protection registration | Information Commissioner's Office, reference ZC213908 |
| VAT status | Not registered for Value Added Tax |
2. How to reach us
| Electronic mail | [email protected] |
| Telephone and WhatsApp | +44 7990 059672 |
| Website | katyshop.co.uk and www.katyshop.ro |
Electronic mail is the surest route, and it gives us both a written record. WhatsApp is the quickest during a live sale.
3. Which address to use
| Subject | Where to write |
|---|---|
| Orders, delivery, returns and refunds | [email protected] |
| Removing an item from your basket before payment | WhatsApp +44 7990 059672 |
| Data protection: access, rectification, erasure, or any right under the UK GDPR | [email protected] |
| Deleting your account without the app | live.katyshop.cloud/stergere-cont |
| Complaints | [email protected] |
| Intellectual property notifications | [email protected] |
4. Hours and response times
| Monday to Friday | 09:00 – 18:00 (UK time) |
| Saturday | 10:00 – 16:00 |
| Sunday and public holidays | Closed |
4.1 We aim to answer enquiries within one business day.
4.2 Complaints are acknowledged within two business days and we aim to resolve them within fourteen days.
4.3 Requests made under the UK GDPR are answered without undue delay and in any event within one month of receipt, as required by Article 12(3) of that Regulation.
5. Returns address
Do not send goods back before contacting us: we would have no means of identifying an unannounced parcel or attributing it to your order. Once a return is agreed we will confirm the address, which is:
KATYSHOP.RO LTD
57 Prospect Drive, Shirebrook, Mansfield NG20 8BH, England
6. Complaints to a supervisory authority
6.1 In matters of data protection you may complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — ico.org.uk, telephone 0303 123 1113.
6.2 If you live in the European Union you may instead complain to the supervisory authority of your own country.
6.3 We would rather you told us first, so that we can put it right.
7. Where to find us
New arrivals, offers and live sales are announced on Instagram, TikTok and Facebook, and within the Katy Shop Pro app.