Shipping Policy
KATYSHOP.RO LTD, company number 17348937. Effective date: 4 August 2026. Version: 2.1.
This policy forms part of our Terms and Conditions.
1. Where we deliver
1.1 We deliver throughout the United Kingdom, comprising England, Wales, Scotland and Northern Ireland.
1.2 We deliver internationally to: Austria, Belgium, France, Germany, Hungary, Italy, the Netherlands, Romania and Spain.
1.3 Where a destination is not listed, write to us before ordering and we will confirm whether we can dispatch to it and at what cost.
2. Carrier
2.1 Consignments within the United Kingdom are dispatched by Royal Mail Group Ltd.
2.2 International consignments are dispatched by Pandora's Courier (pandorascourier.com), which operates scheduled road services between the United Kingdom and the destinations at clause 1.2.
2.3 Delivery to the address supplied by the customer is effected in accordance with the carrier's own terms, including its rules concerning attempted delivery, safe placing and collection from a delivery office.
3. Postage charges
3.1 Orders placed through the website. Postage is calculated at checkout by reference to the destination and the weight of the consignment, and is displayed before the order is placed.
3.2 Orders arising from a live sale or an auction in the app. Items claimed or won are held together and dispatched as a single consignment. Postage therefore cannot be calculated until the consignment has been assembled and weighed.
3.3 Upon weighing, we notify you within the app of the total sum payable, being the price of the items together with the postage. You pay once, for everything. No contract exists, and no sum is payable, until you choose to pay that total.
3.4 Within the United Kingdom, postage is charged at the rate we are ourselves charged by the carrier for the weight and destination concerned, together with the cost of packaging materials. We do not treat postage as a source of profit.
3.5 Postage is payable on every order. We do not offer free delivery, and there is no order value above which postage ceases to be charged.
3.6 International delivery is charged at a flat rate of £30 per order, to any destination at clause 1.2. That sum is payable whatever the number of items in the order, and applies equally to an order of a single item. It reflects the cost of the scheduled international service, which is priced by consignment rather than by parcel.
3.7 The charge at clause 3.6 does not include customs duty, import VAT or any handling fee levied in the destination country. Those are dealt with at clause 9.
4. Processing and dispatch
4.1 Orders are processed within one to three business days of payment being received.
4.2 Orders received on a Saturday, Sunday or public holiday are processed on the next business day.
4.3 A request to amend or cancel an order before dispatch should be made within 24 hours of payment. Your statutory right to cancel after delivery is unaffected and is set out in the Return and Refund Policy.
4.4 International orders: how dispatch is scheduled. Our international carrier operates by consignment rather than by individual parcel. We therefore hold international orders and hand them over once the accumulated load reaches 20 kg, at which point the whole consignment departs together.
4.5 The consequence, stated plainly: your parcel does not leave on the day you pay. It leaves when the consignment is complete. How long that takes depends on how many other international orders are placed in the same period, and we cannot promise a fixed date at the time you order.
4.6 Collection by the international carrier is by appointment, which we must book several days in advance. In the weeks preceding Easter and Christmas, and at other periods of peak demand, collection slots must be reserved as much as a fortnight ahead and are limited in number. International orders placed shortly before those periods may therefore wait longer than usual, and we say so here rather than leave you to discover it.
4.7 We will tell you within the app when your order has been handed to the carrier. If you ask us at any time for the current position, we will tell you.
4.8 None of this extends the statutory deadline. We remain obliged to deliver within 30 days of the contract being concluded, as set out at clause 5.3, and your rights there apply in full. Where the consignment has not filled, or no collection slot is available, in time to meet that deadline, we will dispatch your order by other means at our own cost, or, should you prefer, refund you in full.
5. Delivery times
5.1 The following are estimates and are not guaranteed:
| Service | Destination | Estimated time from dispatch |
|---|---|---|
| Standard delivery | United Kingdom | 5 to 7 business days |
| Express delivery | United Kingdom | 2 to 3 business days |
| International delivery | Destinations at clause 1.2 | 5 to 7 business days from the departure of the consignment |
5.1A Where a service selected provides tracking, a tracking number is supplied in accordance with clause 6.
5.1B The international estimate runs from the day the consignment departs under clause 4.4, and not from the day you pay. The waiting period before departure is additional and is not included in the figure above.
5.2 Delivery times exclude the processing period at clause 4.1 and, for international orders, the consignment waiting period at clause 4.4.
5.3 Where we fail to deliver within 30 days of the conclusion of the contract, or within any other period agreed, you may treat the contract as at an end and obtain a refund, in accordance with regulation 42 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6. Tracking
6.1 Upon dispatch we send a confirmation containing the tracking number, where the service used provides one.
6.2 Tracking is followed through the carrier's own website. Tracking information may take up to 24 hours to appear.
7. Addresses and failed delivery
7.1 It is your responsibility to supply a complete and accurate delivery address and a telephone number. The carrier requires both.
7.2 Where delivery fails because the address supplied was incorrect or incomplete, and the consignment is returned to us, we will contact you to arrange redelivery. A further postage charge is payable in that event.
7.3 Where a consignment is returned to us because it was not collected from the carrier within the period the carrier allows, clause 7.2 applies equally.
8. Loss and damage in transit
8.1 Risk in the goods passes to you upon delivery. Until then the goods are at our risk, and loss or damage in transit is our responsibility, not yours.
8.2 If your parcel arrives damaged, or does not arrive, tell us. Please do so within a reasonable period, and in any event we ask that you notify us within 14 days of the expected delivery date, so that a claim may be made against the carrier while it remains possible.
8.3 Late notification does not deprive you of your statutory rights, but may limit our ability to recover from the carrier.
9. Customs, duties and import charges
9.1 Goods dispatched from the United Kingdom to a destination outside it may attract customs duty, import VAT or a handling fee levied by the carrier in the destination country.
9.2 Such charges are imposed by the authorities of the destination country, are not within our control, are not included in the price or postage, and are payable by the recipient.
9.3 Where a consignment is refused by the recipient on account of such charges and is returned to us, the outbound postage is not refunded.
9.4 We are not registered for Value Added Tax, and no VAT is charged upon our prices.
10. Matters outside our control
10.1 We are not liable for delay caused by an event outside our reasonable control, including industrial action affecting the carrier, customs processing, severe weather, or interruption of transport networks.
10.2 Where such an event occurs we will inform you and, where the delay is substantial, you may cancel and obtain a refund of any sum paid in respect of goods not delivered.
11. Amendment
11.1 We may amend this policy. The version applicable to your order is that in force when the order is placed.
12. Contact
KATYSHOP.RO LTD
57 Prospect Drive, Shirebrook, Mansfield NG20 8BH, England
Company number 17348937
Electronic mail: [email protected]
Telephone and WhatsApp: +44 7990 059672